![]() ![]() ![]() (Keep in mind the instruction manual and the Schlage videos tell you if you move the lock you will need to set it up once again and I ask the young lady about this. Finally I tried calling Schlage one last time and I spoke with a very nice young lady that told me to take the lock of my front door and sit down next to my computer and router holding the lock in my hand as if it were still on the door. I even bought two different types of z-wave extenders which didn’t work either. This lock also gave me the very same problem as the old lock and for four months I tried very hard to get help from ADT and Schlage to get this lock to work. After receiving the new lock, since the old lock would still work for locking and un-locking the door, I installed it on my back door and put the new lock on my front door. I call Schlage and they tried very hard to help me to get the lock back into my security system, but nothing worked so the online tech said that my lock was defective, and she was going to send me a new lock. I tried everything that the instructions manual and online videos about this lock told me to do but nothing worked. Then even though it would open and close normally it wouldn’t connect back into my ADT Pluses security system. My front door is about 30 ft from my router which is on the second floor, but the lock did work great for about 4 or 5 months. I bought a Schlage BE469NX Camelot Satin Nickel Connect Smart Door Lock with Alarm about two and a half years age. If you need any more info from me please let me know. I have let it be broke because I couldn’t figure out what I need to do and am at a point now where I need to fix it. I’d greatly appreciate some help on this one. Under smartapps I have ethayer user lock manager and smartthings lock it when I leave. I’m pretty sure I added one originally? The lock is listed in devices though. When looking at my device handlers I’m not seeing anything referring to my lock. ![]() The lock in question is this one Schlage Z-Wave Connect Camelot Touchscreen Deadbolt with Built-In Alarm, Satin Nickel, BE469 CAM 619, Works with Alexa via SmartThings, Wink or Iris Can someone please explain to me step by step how to reset to pick back to factory default and remove it completely from ST so I can start over? My wife has had enough and wants it fixed but I don’t know how to fix it. Additionally the kick sensor is set to high so it goes off constantly. At this point I can’t do anything with it through the app and trying to manually program codes doesn’t seem to work. If I remember correctly it was done sort of app but it very well could have been a device handler. Then at some point I tried some new code. So about 4 years ago I purchased and installed a Schlage zwave lock. ![]()
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